FAQs


How do you ship?

We ship most packages via USPS Priority Mail. International orders are shipped via USPS First Class Mail. Blackeye Effects is not responsible for any duty charges you may receive upon delivery of your item.


How long until my pedal will be shipped?

Our current lead time for standard build pedals is 2-3 weeks. This wait is due to our small staff and amount of overhead. Mods are generally shipped within 1-2 weeks. Ernie Ball mods are even more rushed. Repair times vary on each case.


How do I get my pedal modded?

The first thing you need to do is purchase a mod from our website. Simply add the product to your cart and check out. Next, email us and get the Mod Authorization form from us. Fill this out and put it in a box with your well packaged pedal. We accept shipments most commonly from USPS, FedEx, and UPS. NOTE: if there is not a form in the box we will have to track down your order and verify it with you before we can get started. Therefore, adding time to your wait. After you have filled out the form and placed it in the box with your pedal, you need to ship it to us at the address below:

Blackeye Effects, LLC

ATTN: MODS

5600 Wilora Lake Road

Charlotte, NC 28212


What power supply do I need to power my Blackeye Effects pedal?

We recommend the Voodoo Labs Pedal Power. These are isolated supplies that will allow for the absolute quietest operation of your pedal. All pedals need a 9v center negative DC supply, ad less than 100mA is required.


What is the status of my order?

Please email us at Support@BlackeyeEffects.com to check on the status of your order. You need to put your unique order number in the subject line.             

(Example :: #ABCD-123456)


What is the cost to get my Blackeye Effect pedal repaired?

Please see our Warranty and Repairs page.


How do I apply for an artist endorsement?

We offer a discount to our artists. To apply for this, you need to email us at support@blackeyeeffects.com, and include in the email a link to your band/music page, a short bio, and your current tour schedule.


What is the difference between the different types of buffers listed?

The 'Flanged Lid' buffer has a special bottom to the enclosure that allows you to mount it underneath your pedalboard with screws. The 'Buffered Patch' is a buffered version of our 'Pedalboard Patch'. Finally, the "Buffered Splitter" is a 1 input, 2 output buffer used for splitting your signal into two different paths.


Have an idea for a custom pedal not listed on the website?

Email us! there are many custom things we could build for you, as well as custom paint jobs, etc. that we do not list on the website. Just ask!



Do you accept Returns/Refunds?

No. We do not accept returns in any case. All pedals are custom built to order.